layer blur layer blur

Frequently Asked Questions

  • Does this policy include coverage for medical and treatment expenses in hospital?

    No, this policy is not a medical card hence the customer will not be covered for medical and hospital treatments. However, there is a hospitalization benefit (hospital income) included under this policy whereby the customer may claim RM 40 daily hospital cash allowance for up to 500 days per lifetime.

  • I have an existing insurance policy with GELM or other insurers. Should I sign up for this policy, can I submit claim for both?

    The payout for the coverage will be payable as long as the claim submitted meets the definition of the covered events included in this policy.

  • What will happen to my spouse and children’s (dependent) policies once the Assured Member’s policy is terminated due to covered event?

    The policy for the customer’s dependents may still continue provided that the premium continues to be paid (renewal). Dependents are required to update the Payer’s details.

  • My child is Autistic. Can I purchase include my child in the policy?

    Yes, the customer can extend the coverage to the child.

  • If I was diagnosed with lung cancer before (pre-existing conditions), can I be covered under this scheme and what benefits will I be covered?

    Yes the customer may still apply for the plan. However, he/she will not be covered for any cancer-related illnesses.

  • When do policyholders receive total premium for pre-existing conditions, and are there exceptions for hospitalization income under the Master Policy Contract?

    Policyholders will receive a total sum of their premium contribution for all claims(pre-existing conditions) received within 2 years from the policy in-force date. No other claim amount will be payable except for the hospitalization income benefit(non pre-existing conditions) which is payable in accordance to the Master Policy Contract. This will be effective with immediate effect and applicable for all policyholders.

  • After I withdrew the investment value in my plan, will I still be entitled to the insurance coverage?

    Yes, the customer will still be covered under the insurance plan even though the withdrawal is activated. However, this is not encouraged as it may affect the overall investment value of the scheme.

  • If the customer leaves his/her current company, can he/she still continue this plan?

    Yes, this is a portable insurance plan whereby the customer will still be covered even after he/she has left or retired from the company.

  • The customer is a contractor. If the customer loose an arm due to an accident which resulted in him being unable to work, how much would he/she be covered for?

    The customer will be entitled to claim a maximum of RM60,000 under the Total and Permanent Disability (TPD) benefit.

  • How much investment % will the customer be entitled for?

    The investment value is based on the performance of the fund. As an average, customer can expect 40 – 50% returns of the premium contribution as their investment returns. Subject to T&Cs.

  • Will I get guaranteed returns under this policy?

    No. This investment-linked insurance plan offers investment returns in which the returns are subjected to the performance of the fund.

  • Is this policy eligible for tax deduction?

    Yes. GMBIS is eligible for tax deduction (under the life/medical insurance portion).